Once you sign up, you'll receive an email with login credentials. The email contains instructions for assigning membership seats to individuals in your organization. You will need their names and email addresses. We can assist you if you need support or would like to send us a .csv file to make the process quicker.

After you sign up, you will receive two coupon codes unique to your organization. One code can be used to register for any Basics training. That code can only be used the number of times that aligns with the number of seats you purchased.

The other coupon code will be a 30% discount code for use in any of our other ONLINE trainings except for our certification program.

Both coupon codes can be used in any way you like. For example, the same person could take Basics more than once, you could gift the code to someone outside of your organization, etc. But once each code has been used the allotted number of times, they will expire.

Our memberships recur yearly. You must use all of the benefits within the year in which your membership begins, which begins on the date you purchase the membership. In other words, if your membership expires, so do the benefits.

Your membership is set to automatically renew every year, but you do not have to maintain your membership. If you wish to cancel your membership, you must do so before the renewal date. You will receive an email prior to renewal letting you know your membership will be renewed.

If you wish to cancel your membership, you can do so at any point through your profile inside the RUPI website. Once you cancel, you will no longer be able to use the benefits of the membership.

We don't think you will want a refund, but we will consider refunds depending on the circumstances. We will also consider the benefits you have already used before issuing a refund.